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Make an Appointment -

Make an appointment in 3 steps. Step 1: Select a staff member. Step 2: Select an available date. Step 3: Select an available timeslot.

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RefWorks On Demand is a one-on-one support service providing basic troubleshooting and technology instruction on RefWorks, the NCU Library's research management tool.

Areas of Assistance

  • Reviewing installation requirements for the Save to RefWorks tool, Microsoft Word Write-N-Cite, or ProQuest RefWorks Citation Manager;
  • Addressing specific questions on adding resources, creating bibliographies, and annotating documents in RefWorks;
  • Troubleshooting basic functionality of RefWorks and its associated tools;
  • Account issues and access.

NOTE: Some issues may require escalation to the ProQuest RefWorks Support team if a resolution cannot be identified during your session. Additionally, this session is not intended to provide a broad overview of RefWorks and its features. To learn more about using RefWorks, please register to attend the RefWorks Power Hour: Introduction to RefWorks workshop by visiting the Library Events Calendar, or watching the recorded workshop Introduction to RefWorks--RefWorks Power Hour.

Required Prior to Session

IMPORTANT: Provide detailed information about your RefWorks issue or specific questions in the booking form.